Refund Policy
Effective date: 12 June 2026
This Refund Policy describes when and how we issue refunds for charges paid to Richinei Technologies Limited in connection with Richinei ERP (the "Service"). This policy supplements the Terms of Service.
1. General principle
Subscription fees are generally non-refundable. We do not pro-rate refunds for partial Subscription Terms. The exceptions below apply.
2. Free trial conversion
If you signed up for a free trial and the trial converted to a paid subscription, you may request a full refund within 7 days of the first paid charge if you have not used the Service substantially during that period. Substantial use includes (without limitation): processing more than 10 sales, importing more than 100 product records, or sending more than 25 invoices.
3. Annual subscriptions
If you paid an annual subscription fee and choose to cancel:
- Within 14 days of the start of the Subscription Term: you may request a refund of the prorated portion for the unused months, less an administrative fee of NGN 5,000.
- After 14 days: the subscription remains active until the end of the Subscription Term. No refund is issued, but auto-renewal can be disabled at any time from the Settings page.
4. Service failure
If the Service fails to meet our warranty obligations under Section 8 of the Terms of Service, and we cannot resolve the failure within 60 days of your written notice, you may terminate the affected Subscription Term and receive a prorated refund of fees paid for the unused remainder.
This refund is in addition to, and not in place of, any Service Credits you may be entitled to under our Service Level Agreement.
5. Duplicate or erroneous charges
If you are charged twice for the same period, or charged in error due to a system or billing issue, contact richineitechnologies@gmail.com within 30 days of the charge. We will refund any duplicate or erroneous charge in full, typically within 10 business days of confirmation.
6. Statutory consumer rights
Nothing in this Refund Policy limits your statutory rights as a consumer under the Federal Competition and Consumer Protection Act 2018 (Nigeria) or comparable consumer-protection law in your jurisdiction.
7. Refund mechanics
Refunds are issued to the original payment method where possible. For card payments, refunds typically settle within 5–10 business days of approval, depending on your card issuer. For bank transfers, refunds settle within 3–5 business days.
Refunds may be reduced by:
- transaction fees retained by the payment processor where non-refundable;
- service credits, discounts, or promotional adjustments not eligible for refund.
8. Non-refundable items
The following are not eligible for refund except as required by law:
- one-off setup, training, or professional-services fees once the work has commenced;
- usage-based fees (e.g. SMS message charges, AI token usage) that have been consumed;
- gift cards, credits, or promotional vouchers;
- chargebacks-related fees or banking fees we have already incurred.
9. Chargebacks
If you dispute a charge with your bank or card issuer instead of contacting us first, we reserve the right to:
- suspend your account pending resolution;
- withhold disputed amounts plus the chargeback fee from any refund otherwise due;
- decline service to you in future.
We urge you to contact us at richineitechnologies@gmail.com first — most disputes can be resolved more quickly that way.
10. How to request a refund
Email richineitechnologies@gmail.com with:
- the account or invoice reference;
- the amount and date of the charge;
- the reason for the request;
- any supporting evidence.
We respond within 5 business days confirming whether the refund is granted. If approved, refunds are processed promptly as set out in Section 7.
11. Changes to this Policy
We may update this Refund Policy from time to time. Material changes will be notified at least 30 days in advance by email and in-app banner.
12. Contact
Richinei Technologies Limited Email: richineitechnologies@gmail.com Phone: 08077423899
Last updated: 12 June 2026